Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Roads and Lighting

Roads and Lighting

Information on how to report road faults, winter weather affecting roads or request dropped kerbs.

View details of road closures and road works across East Renfrewshire and sign up to receive news and alerts.

How to report a fault or problem with street lighting online.

How to report a fault or problem (including flooding and potholes) with the road network or public footpaths online.

How to make a request for a dropped kerb.

Information on how to request a disabled parking space at your home address, how to apply for a blue badge and the Disabled Persons' Parking Bay Act 2009.

Report winter road and pavement faults. Information on gritting routes, grit bins, winter maintenance operations and what you can do to help and stay safe.

East Renfrewshire Council wants to make the most efficient use of parking spaces to balance the needs of traffic flow, pedestrians, residents and businesses.

Access our flooding reports recording all flooding incidences since 1999, defence assessments and actions undertaken for future prevention.

Details of locations for electric vehicle charging points in East Renfrewshire.

Scotland is adopting a new approach to manage the risk of flooding, information can be found on this page.

Information on our approach to street cleaning, grass cutting on verges and weed control.


Feedback on this page

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)