Council tax - privacy notice

Read the privacy notice for council tax.

The personal information you give to us through any of our forms relating to council tax and any other personal information we hold about you in this context will be processed by us (East Renfrewshire Council, Eastwood Park Giffnock. G46 6UG). This is for the administration of council tax and any benefits, reductions or discounts you're entitled to.

Your information is processed to help us administer and collect council tax as part of the council tax regime. It's also used to ensure you get any benefit reductions or discounts you're entitled to. Your information may also be shared with other departments within the council and other organisations for the same purposes and also to:

  • check the information we have is accurate
  • prevent and / or detect crime
  • protect public funds

Other organisations may include bodies responsible for auditing or administering public funds, other councils, public sector agencies, government departments, regulatory and law enforcement bodies and other private companies or entities (such as credit reference agencies and contractors providing IT systems on which council tax information is held or distribution services for the issue of council tax related correspondence).

We process your information in order to perform a task carried out in the public interest and in the exercise of official authority, namely the task of administering council tax, in terms of the Local Government Finance Act 1992. It's also to fulfil its legal obligations to ensure proper administration of our financial affairs in terms of the Local Government (Scotland) Act 1973. The law gives certain types of information special significance because of its sensitivity such as health information. If we process this type of information about you in relation to council tax we do so on the basis that it's necessary for reasons of substantial public interest.

Without the correct information we may charge you the incorrect rate of council tax and you may not receive the benefits, reductions or discounts which you're entitled to. If we ask you to give specific information in order to assess the correct amount of council tax payable and you don't give this information we may fine you. Deliberately giving false information in order to avoid or reduce council tax is also a crime.

Most of the information we hold about you will come from you as an individual. Some of the information may come from third-party sources including other local authorities, electoral registration officers, local assessors and housing bodies operating in the East Renfrewshire area. Such information includes:

  • your name
  • your age
  • your status (in order to assess relevant exemptions) such as being a student
  • dates of residence in particular premises and details of any past and / or present interest you may have in a particular property
  • medical information (in connection with reduction claims)

Revenue and Customs officials may also give information they hold about you to us relating to council tax reductions. This information can be provided for the purpose of determining an application for council tax reduction, reviewing or appealing a determination and / or preventing or detecting fraud or an error in connection with the council tax reduction or as a result of an attempt to obtain council tax reduction fraudulently.

Your information will be accessed by our staff who need to do so to administer council tax and any benefits, reductions or discounts you're entitled to. If such administration is provided on our behalf by an external agency, that agency will also have access to your information. We also need to ensure proper administration of its funds so details will be checked internally for fraud prevention and verification purposes. Information is also analysed internally in order to give management information and inform future service delivery.

Your information may also be shared with other departments within the council, bodies responsible for auditing or administering public funds, other councils, public sector agencies, governmental departments and other private companies or entities (such as credit reference agencies or service providers). We also meet requests for specific information from other regulatory and law enforcement bodies where this is necessary and appropriate.

In general we don't transfer personal information outside the UK but on the rare occasions we do we'll inform you. We'll only transfer information outside the UK when we're satisfied that the party that will handle the data and the country it's being processed in have adequate safeguards for personal privacy comparable to those which are in place in the UK.

We don't use profiling or automated decision-making for administering or collecting council tax or assessing any relevant benefits, reductions or discounts. Some processes are semi-automated but a human decision-maker will always be involved before any decision is reached in relation to you.

Depending on why we need to process your information you'll have rights to how your information is used. More information about your rights, including the circumstances in which they apply, can be found within our main privacy policy.

If you've concerns about the processing of your personal data by us, you can contact our Data Protection Officer at dpo@eastrenfrewshire.gov.uk.

For independent advice about data protection, privacy and data sharing, visit the Information Commissioner's Office (ICO) website.

Please contact us if you need this information in an alternative format.

Last modified on 7 April 2021