Apply for a council tax reduction

You might be entitled to a council tax reduction if you're on a low income. Find out how to qualify and apply.

To give you the best customer experience we've recently upgraded our council tax and benefits system. We kindly ask for your patience while we process the applications received in the period between the old system closing and the new system opening. We apologise for any inconvenience this may cause.

Please email if you're experiencing any financial difficulty. Our staff are always here to help.

Do I qualify?

  • You must live in the property you're applying for
  • You must be on a low income. This can be Department of Work and Pension (DWP) benefits or low paid work
  • You must be the person responsible for paying the council tax bill
  • You and your partner must not have combined savings or capital of £16,000. This is unless you're receiving Pension Credit (Guaranteed Credit)

How to apply

Apply online for a council tax reduction 

What happens next?

We aim to process applications within 4 weeks.

You must also provide proof of circumstances within 14 days of submitting your form.

You can email your documents to or post them to us. If posting, we recommend you get a receipt of postage from the post office. 

Proof of circumstances

You need to provide these documents for you and your partner. This includes proof of:

  • evidence of your identity
  • National Insurance number
  • any savings, capital or investments
  • any earnings
  • bank statements
  • any benefits, allowances or pensions

You can email these documents to or post them to us. If posting, we recommend you get a receipt of postage from the post office. 

Your council tax bill

If you qualify, you'll receive a new bill with the reduction taken off the balance.

Your bill will show the reduction for the whole year. This could change if your circumstances change throughout the year.

It also includes charges made by Scottish Water for water and waste services. You still need to pay these charges even if you qualify for a reduction.

You can only make a request to backdate a claim if you can show a good reason for this. For example, if you were in hospital and too ill to make the claim.

Second adult reduction

This reduction is for single people who pay council tax and have other adults on a low income in the household.

Do I qualify?

You can claim if you don't have a partner but live at home with another person who:

  • is aged 18 or older
  • is on a low income
  • does not pay you rent. For example, a boarder
  • is not liable to pay council tax themselves
  • is not a disregarded person for council tax purposes. For example, a full time student

Phone us on 0141 577 3001 if you think this applies to you.

Contact us


Phone:  0141 577 3002

Last modified on 13 January 2021

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