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Give a compliment or suggestion

Use our online form to give a compliment or make a suggestion to us.

Service Information

We're committed to providing high-quality customer services. To help us do this, we value and welcome any compliments or suggestions to help us improve our services.

What's a compliment or suggestion?

We regard a compliment as any expression of satisfaction about our action or about the standard of service provided by us or on our behalf.

We regard a suggestion as an idea about how we could do something better.

Before you start

We'll ask you for:

  • your compliment or suggestion
  • the service your compliment or suggestion relates to so that we can pass it onto the appropriate staff member or service

Compliments and suggestions can be provided anonymously. If you'd like to get a response to your suggestion, we'll ask you for your full name and contact details.

How to give a compliment or suggestion

Give a compliment or suggestion online

What happens next

We'll pass your compliment or suggestion onto the appropriate member of staff or service. If you need a response to your suggestion, we'll aim to contact you within 5 working days.

Last modified on 17 June 2021

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