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Many of our services are available online or if you require further support or assistance, contact customerservices@eastrenfrewshire.gov.uk  Thank you for your patience at this time.

Insurance claims

Find out how to make an insurance claim.

If you experience damage, loss or harm in relation to yourself or your belongings, you may wish to make a claim for compensation against us if you feel we're at fault. 

Claim types 

You can make a public liability claim against us for the following:

  • Damage to your vehicle due to a problem with our roads such as a pothole
  • Housing such as a burst pipe that's caused damage to your personal belongings
  • Personal injury

You can also claim for damage to your vehicle by a vehicle that's owned by us, otherwise known as a motor insurance claim.

How to claim

To find out how to claim for damage to you vehicle due to a problem with our roads, visit the 'Make a roads insurance claim' web page.

To find out how to claim towards a motor incident by an East Renfrewshire Council vehicle, visit our 'Make a vehicle damage claim' web page.

To find out how to claim for damage to your home or belongings, visit our 'Make a housing claim' web page.

To find out how to claim for a personal injury, visit our 'Make a personal injury claim' web page.

What happens next

Your claim will be logged with our insurer, who'll then deal with your claim directly.

Contact us

Email: insurancesection@eastrenfrewshire.gov.uk

Phone: 0141 577 3563

Last modified on 25 May 2021