Insurance Services - privacy notice

Read the privacy notice for Insurance Services.

This privacy notice is to inform claimants how their personal information will be used in relation to the insurance claim that has been submitted by them.

Personal information is collected in order to process insurance claims made against us. In the course of handling your claim for compensation we collect the following personal information when you give it to us:

  • your name
  • your address
  • your email address
  • your phone number
  • your date of birth
  • your National Insurance number (if claiming for personal injury)
  • medical details (if claiming for personal injury)
  • GP name and address
  • bank details (if needed in order to settle claim)

For the purposes of administering your claim we rely upon the following basis as set out in the Data Protection Act 2018:

  • Legal obligation
  • Public task
  • For the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity for reasons of substantial public interest

The provision of the information needed in our claim form is to allow us to administer your claim for compensation. In the event that you don't give us your information we'll be unable to progress your claim and our insurers will be unable to reach a decision on liability for the claim.

Information is provided by yourself, claims handlers, internal council services and external solicitors. We use your personal information to administer your claim and for the prevention and detection of fraud. We are under a duty to protect the public funds it administers and we'll at periodic times undertake data matching exercises.

We'll only keep your personal information for as long as is necessary and ensure that it's securely deleted when it's no longer needed or until the law states that it should be destroyed.

Please see reference-24.001.001 claims processing on our Records Management web page.

We may share your personal data with our insurers and solicitors who may store it on their databases. Our insurers may search these databases when you make a claim, to validate your claims history or that of any other person or property likely to be involved in the claim.

In order to prevent and detect fraud, we may, in liaison with our insurers, share information about you with other organisations, check and / or share your details with fraud prevention and detection agencies. Our insurers own privacy notice provide details of how they use your information:

Gallagher Bassett

Zurich Municipal

On a periodic basis we regularly undertake data matching exercises with the National Fraud Initiative.

Depending on why we need to process your information you'll have rights to how your information is used. More information about your rights, including the circumstances in which they apply, can be found within our main privacy policy.

If you've concerns about the processing of your personal data by us, you can contact our Data Protection Officer at

For independent advice about data protection, privacy and data sharing, visit the Information Commissioner's Office (ICO) website.

Please contact us if you need this information in an alternative format.

This notice will be kept under regular review and was last updated on the 28 October 2020.

Last modified on 7 April 2021