We are aware that some customers are currently not receiving an email after submitting a request. We're working on this issue, which we hope to resolve as soon as possible. Apologies for any inconvenience this may cause. 

Contact the Ring and Report helpline

Find out how to contact the Ring and Report helpline.

Phone: 0800 013 0076

The line is open 7 days a week from 7.30am until midnight.

Staff will be notified of any issues and respond during the following times:

  • Monday to Thursday 7.30am to 6.00pm
  • Friday and Saturday 10.00am to 8.30pm
  • Sunday 9.00am to 7.30pm

Out with these hours you can still report an issue and it will be dealt with when staff are back on duty.

Last modified on 11 July 2025