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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Confirming my project needs permission?

Use the following document to assess if you require planning permission or not for your project. This is a simplified version of the full government guidance:

The full government guidance on your rights and the legislation can be found on the government websites below.

There are also some permitted development rights for installing renewable energy technologies. A summary of these rights are contained in the following guidance note pdf icon Guidance on Renewable Energy Technologies and Planning Permission [533kb]

If you are in any doubt, please contact us to discuss your proposal at

If you have determined that you need planning permission, you can submit your planning application through the online Scottish planning service. For full details on submitting a planning application and the fees involved, please visit:

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