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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

Can I request confirmation that permission isn't needed (Certificates of Lawfulness)?

Planning officers are happy to give informal advice to you over the telephone or in person at the planning office regarding what needs and what doesn't need planning permission. However, if you wish to receive a formal decision in this regard, you will need to apply for a 'Certificate of Lawfulness'. Forms and information on this procedure, including the fee which will be charged, can be requested from the Development Management team.

You can also apply for certificates of lawfulness through the Scotland wide ePlanning system:

Planning rules and definitions are quite complicated, so if you are in doubt, please contact us:

Development Management
2 Spiersbridge Way,
Spiersbridge Business Park,
East Renfrewshire.
G46 8NG
Tel: 0141 577 3001

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