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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Primary schools

Deferring your child starting school

You can choose to defer your child's entry to primary one if:

  • Your child turns five in January or February after the August they are supposed to start school. You can defer for one year.  A nursery place will be available for your child.
  • Your child turns five between the start of the new session and the end of December.  You can defer for one year.  A nursery place will not automatically be available in these circumstances.

If you choose to defer you should still register at your local primary school. You should also tell the head teacher you want to defer entry.

Please note if you choose to defer the place it may not be possible to change your mind. The place could be filled by another child.


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