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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Primary schools

Can my child start primary school in any other month or year group?

Normally children begin their primary schooling in August in the P1 class at age four or five. Starting P1 during the school term or at any time for stages P2-P7 may be possible depending on the school and your circumstances.

Many of our schools are popular and you should contact your local catchment school as soon as you know that you will want a place. Because of the way in which we manage our school places we would expect that if the previous school were a denominational school, that you will want to enrol your child in a denominational school. We realise that parents/carers sometimes move into East Renfrewshire from areas where a denominational education is not available. We would ask that you discuss with the Head Teacher of your chosen school if you require a denominational education.

The Head Teacher will be able to advise you about enrolment. You may find that the school is already full at the stage you want. In this case you will be asked to contact the education department and we will discuss options for the schooling of your child(ren). We will do our best to meet your requirements and support you with transport to another school in the authority. We cannot provide support with transport to schools outwith East Renfrewshire Council.

We will add your name to a list of families resident in the catchment waiting for a place at the required stage in the school once you confirm in writing that you want to be added to the list, and you have produced the required proof of residence and the child's birth certificate at the school or education office. When a place becomes available at the appropriate stage, it will be offered to the first person on the list, that is the person who applied first. If the offer of a place is refused, then that person will be removed from the waiting list and any supported transport ended. The place will be offered in turn to all on the waiting list on the same basis until the place is accepted. If you think that we are wrong to refuse to enrol your child in one of our schools, you may make an appeal to the council's independent appeals committee using the placing request procedures.

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