Skip to content

 Live chat  is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

Archive of previous news

Yellow sticker = No Green Deal callers

This article was first published on: 13 May 2013

Avneue cold callers

Trading Standards in East Renfrewshire are warning residents to be alert to scams exploiting the Green Deal government backed energy efficiency scheme, following a deluge of complaints south of the border.

A warning is also issued to uninvited doorstep traders to respect yellow 'No Cold Calling' stickers and zones or face prosecution.

The Green Deal scheme allows householders to finance home improvements to make their homes more energy efficient, with no upfront costs.

NCC stickers

Repayments are made through the household energy bill, via a finance agreement paid over a period of time, the 'Golden Rule' being that the expected financial savings must be equal to, or greater than, the costs attached to the energy bill.

Following an assessment, authorised providers carryout work which may include a new central heating system, cavity wall and loft insulation, double glazing etc.

Conditions do apply with respect to age and to the house construction type.

East Renfrewshire Council's senior trading standards officer Paul Holland said:

"It is essential that you do your own research to select an established and reputable trader if you are interested in the Green Deal. Ignore sales patter and don't make rash decisions on the doorstep. Follow our tips and make an informed decision."

  1. Contact the Energy Saving Scotland Advice Centre on 0800 512 012 or the energy saving trust website for information on the Green Deal.
  2. Don't base your decision on sales patter, look at the written agreement and do your own research.
  3. Don't sign up to contracts following uninvited sales calls.
  4. Check you are dealing with an accredited assessor and installer using the green deal guide.
  5. Remember that (increased) changes in your energy consumption will affect any potential savings you make on your energy bills following the improvements.
  6. Report ALL cold callers who ignore "No Cold Calling" stickers or zones on 0800 0130076
  7. Consider the interest rate and total repayment costs for Green Deal improvements, then, compare this amount with alternative finance options (unconnected to Green Deal), such as paying the cost of the work from personal savings or arranging an alternative financial quote for energy efficiency improvements from other financial institutions.
  8. It's not free you pay a finance agreement for the installation against your energy bill over a long term predetermined period, the saving on your bills will hopefully pay for the installation cost, but it's not guaranteed.
  9. Consider the effect on a future sale of your property; the new owner(s) must continue to pay the Green Deal element on your energy bill as payments are connected to the house, not the individual.
  10. Be aware that penalty charges for paying off any Green Deal finance early, may indeed apply, ask about this when the assessor provides you with the details of the scheme

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)