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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Blue badge scheme

Special rules for children under three

A parent of a child who is less than three years old may apply for a badge for their child, if the child:

  • has a condition which requires specific medical equipment, which means they must always be accompanied by bulky medical equipment which cannot be carried around without great difficulty
  • needs to be kept near a vehicle at all times so that they can, if necessary, be treated in the vehicle or quickly driven to a place where they can be treated, such as a hospital

Bulky medical equipment includes in particular any of the following:

Ventilators; suction machines; feed pumps; parenteral equipment; syringe drivers; oxygen administration equipment; continual oxygen saturation equipment; and casts and equipment for hip dysplasia.

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