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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Request a special uplift

Request and pay for large items to be collected. This includes white goods, mattresses and suites.

Charge

The charge is £30.50 for a standard request. This is based on two crew members uplifting as many items as possible within 15 minutes.

No concessions are available.

Request and pay for a special uplift

Larger uplifts

If your uplift is likely to take more than 15 minutes you should request a ground clearance to get a quote for this work.

To arrange a ground clearance please contact customer services:

Email

customerservice@eastrenfrewshire.gov.uk

Call

0141 577 3001

When will you collect my large items?

If you book a collection by 2pm on a Tuesday, the collection will take place on Wednesday, Thursday or Friday of that week. During busy times, this can take up to 7 days.

White goods

White goods are collected separately. Please note white goods might be collected on a different time and day to any other general items.

Conditions

  • you need to provide us with a list of items you want us to uplift

  • for insurance reasons, we'll only uplift the items on this list

  • you can't add any additional items to your list after your request has been processed

  • we can't dismantle any items

Recycling centres

You can also dispose of your items at your nearest Recycling centres and points

Related information

Barrhead household waste and recycling centre

Greenhags household waste and recycling centre

 

 

 


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