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Housing services

Housing Options

Information about our housing options approach and how it can help you

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East Renfrewshire Council has adopted a Housing Options Approach. This means that when you contact us regarding a housing problem, we will look in detail with you at your housing options and choices.

Our aim is to offer effective, relevant housing advice and information at the earliest possible stage which will let you make choices about which option is best for you.  We will explore all possible tenure options with you. The options we discuss with you will be tailored to your individual circumstances and might include social rented housing from the council or housing associations, as well as the private rented sector.

While the housing options approach is often used in relation to people who are homeless or threatened with homelessness, it is also relevant to those who have accommodation but wish to move (perhaps to larger or smaller accommodation, or to accommodation which is less expensive), or who are having problems in their current accommodation.

Our housing options approach allows early intervention to prevent homelessness wherever possible, but if you are homeless or threatened with homelessness within 56 days, you have the right to choose whether or not to pursue a homeless application. If you are in this situation, but do not wish to proceed with a homeless application, we will ask you to confirm this with a signature.

We have produced a pdf icon Housing Options Guide [821kb] as part of a series of leaflets containing information on potential housing solutions. All of these leaflets are available to download in PDF format from this page and associated pages. If you wish to discuss your situation further, or you need urgent advice, we will give you any help we can to sort out your housing needs. You can discuss your situation, or arrange an appointment for a more in-depth interview with a Housing Adviser by phoning our Customer First team on 0141 577 3001.

The advice and information we offer can also cover personal circumstances which may not necessarily be housing related, such as financial difficulties or problems between family members. We aim to work together with other services such as employability, health, money advice and family mediation services from an early stage to assist you with issues which might result in a housing crisis. We also work closely with independent providers of advice, information and assistance such as the Citizens Advice Bureau, who also operate the East Renfrewshire Rent Deposit Scheme on the council's behalf.

If your situation means that you are threatened with homelessness, we will take whatever actions are possible to prevent you becoming homeless. It is important to note that if you are currently homeless, or you are threatened with homelessness within 56 days, you have the absolute right to make a homeless application regardless of any housing options that may be available.

You may be able to decide which option is best for you, or you may wish to get advice from someone else. You may already know someone you could talk to, or you may want to discuss your situation in detail with a professional adviser. If you contact our Housing Advice & Homelessness Team on 0141 577 3001, we will do all we can to help you find the housing option that is right for you. These options might include:

Our Guide to pdf icon Housing Options in East Renfrewshire [821kb] provides an overview of the range of housing options which maybe available to you. As well as the Housing Options Guide, we also also have a range of leaflets which provide detailed information on specific topics:

Our private sector housing team has also produced a leaflet on housing options specifically for older and/or disabled people:

Organisations offering Independent Advice

East Renfrewshire Citizens Advice Bureau
216 Main Street, Glasgow G78 1SN
0141 881 2032
Opening Times
Mon, Tues, Thurs, Fri: 9.30 - 15.30
Wed: 9.30 - 15.30 and 15.30 - 18.00 (by appointment)

Shelter Scotland Helpline
0808 800 4444
(9.00am - 5.00pm Monday to Friday)
The Shelter advice line is free to call from landlines and all six of the main UK mobile networks: Virgin, Orange, 3, T-Mobile, Vodafone and O2, but charges may apply from any other network.

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