Health and social care assessments

Information about health and social care assessments.

What's an assessment?

An assessment is an opportunity for you to tell us about your circumstances and discuss your care and support needs.

Why we do assessments

The information from the assessment will help us to understand the problems you're having and identify the services that may be needed.

How we do assessments

We'll ask you questions to find out exactly what your needs are and write down what you tell us on a community care assessment form. You'll then be asked to sign the form to say that you agree with what has been written.

Social Care Assessments 

Social Care assessments are done in line with our Supporting People Framework. The framework has been drawn up using research and evidence-based practice, and informs how we can support you in a way that is clear and fair.

As of 22nd November 2023, our social care eligibility threshold has been updated to substantial and critical needs at this time.

This means if you are assessed as having 'low' or 'moderate' levels of support needs, we will help you build a support network through community and universal services. We hope that providing early help and community support will help to maintain people's independence and wellbeing.  

You can find more about the support that is available in our communities on our Living Well in East Renfrewshire page.

What if my needs change?

If your needs change contact us again. As you've already had an assessment you won't need to repeat all of the information.

Can I see what's written about me?

Yes. You'll be offered a copy of the assessment and the care plan.

What if I'm not happy with the assessment?

If you're not happy with the assessment you can talk to your assessor at any time or feedback directly to us.

Who'll have access to my information?

Your information is kept private. If you agree, we would like to be able to share it with other health or social care staff involved in looking after your needs.

This will save you answering the same questions again when you see a different person, and will help us to offer you well-planned and consistent care.

How to contact us 

There are many ways you can access support. Speaking to Talking Points will help you find resources in your area and you can contact Talking Points on 0141 876 9555 or email

You can also make contact with our front door teams:  Initial Contact Team (Adult) on 0141 800 7850 or Request for Assistance Team (Children) on 0141 577 8300. 

Last modified on 11 December 2023