Repair timescales

Information about council house repair timescales.

General repair timescales

Type of repairExampleTimescale
  • Exposed wiring
  • Leak you can't stop
4 hours
  • Light or socket not working
  • Containable leaks


10 working days
  • Internal doors and windows that are secure
  • Repairs to floors


20 working days

Gas repair timescales

PriorityResponse time
1 - EmergencyWithin 2 hours
2 - UrgentBy the end of the working day
3 - Arranged repairsWithin 1 working week

Right to repair or qualifying repairs

This is a Scottish Government scheme. It states that certain repairs that cost under £350 should be carried out quickly. 

Depending on how urgent the repair is, this is usually 1, 3 or 7 working days.

Last modified on 27 May 2021