Report a housing repair

Report emergency and non-emergency housing repairs.

Report an emergency repair

Examples of emergency repairs include:

  • blocked or leaking drains, toilet pans, sinks or baths
  • the toilet not flushing 
  • leaks from heating pipes, tanks or cisterns
  • loss of electrical power or electrical heating
  • unsafe power or lighting sockets or electrical fittings
  • insecure external windows, doors or locks
  • loose or detached banister or handrail
  • unsafe timber floor stair treads
  • unsafe access path or step leading to property

How to report

Telephone: 0141 577 3007
Monday to Thursday, 8.45am to 4:45pm
Friday, 8.45am to 3.55pm

If you need to report an emergency repair outside of normal working hours, contact our out of hours service 0808 003 1601.
 

Report a non-emergency repair

Examples of non-emergency repairs include:

  • dripping tap
  • repairs to external doors and windows
  • repairs to drains, roughcast and roofs

How to report

Telephone: 0141 577 3007
Monday to Friday, 8am to 8:45pm

Email: Customerfirstrepairs@eastrenfrewshire.gov.uk


If you contact us via email to report a non-emergency repair we will aim to reply to your e-mail within 5 working days. 
 

Repairs tenants are responsible for

We don't look after all repairs in council homes. You're responsible for some repairs including:

  • accidental damage or breakage caused by you, family members or visitors
  • minor plaster work repairs and decoration
  • fixtures and fittings you've installed yourself
  • light bulbs and fluorescent tubes

Right of entry

We've a right to get access to council homes to carry out repairs. We need to make sure our homes are safe and of a good standard.

Care and Repair Renfrewshire

You can get help and advice with repairs and adaptations if you're:

  • over 60 or disabled
  • live in East Renfrewshire or Renfrewshire

Find out more about Care and Repair Renfrewshire on their website

Last modified on 7 September 2021