How tenants can get involved

Get involved and have your say in decisions about your housing services.

We want more tenants to give us feedback to help improve the service we provide. There are different ways you can do this.

Customer satisfaction survey

We'll send you a survey to complete with our quarterly newsletters.

Focus groups

We sometimes ask groups of tenants to take part in a discussion about a particular service. We'll usually invite you to take part through our newsletters or on the western.

Tenant satisfaction survey

We carry out this survey every 2 years. We'll ask your views on the housing service as a whole. This helps us identify common issues we need to resolve.

We'll publish the results and make this available on the website and from council offices.

Customer engagement strategy review

We review this strategy annually and want our tenants and customers to get involved and help us improve the services we offer.

You can have your say by either joining a customer review group or completing our survey online. 

Please note, survey dates are still to be confirmed for 2020.

Tenants and Residents Association (TRAs)

Tenants and Residents Assocation (TRAs) are groups of volunteer tenants who meet on a regular basis. They work with us to put forward residents' views and concerns. If there isn't a TRA in your area and you'd like to set one up, contact us.

We hold a register of all groups and make sure they receive details of relevant information. We also hold regular Registered Tenant Forums.

You can view the register below or get details at any council office.

Icon for pdf View the Register of Tenants Organisations for 2019 [163.08KB].

Annual performance report 2018 to 2019

The report shows our strengths, where we need to improve and how we compare against other landlords.

Icon for pdf View the housing performance annual report [5.2MB].

Contact us

Tenant and Customer Engagement Officer

Email: customerengagement@eastrenfrewshire.gov.uk

Phone: 0141 577 3695

Last modified on 17th June 2020

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