Home emergencies

Get emergency phone numbers and find out how to deal with home emergencies if you're a council tenant.

Gas leaks

Phone 0800 111 999 for the National Gas Emergency Network.

What you can do

  • Switch off any appliances right away
  • Turn off the gas at the stop tap (this is a lever next to the gas meter)
  • Open windows and doors
  • Leave the room the appliance is in
  • Put out all naked flames
  • Don't turn on switches or light a cigarette

If you've any of the unexplained symptoms contact a doctor or NHS24 by dialling 111.

Out of hours emergency number

Phone 0808 003 1601.

Gas breakdown repairs

Phone 0333 202 0708 to report a fault or breakdown.

Lines are open 24 hours a day, 7 days a week.

Response times

PriorityResponse time
1 - EmergencyWithin 2 hours
2 - UrgentBy the end of the working day
3 - Arranged repairsWithin 1 working week


Burst pipe and overflows

Phone us on 0141 577 3700.

What you can do

  • Turn off the water at the mains
  • Turn all your taps to drain the water from the system
  • If you find the leak, tie a rag around it and place a bucket underneath

Out of hours emergency number

Phone 0808 003 1601.

No water

What you can do

  • Check with neighbours to see if they're affected
  • If they are, it's likely to be a mains problem and should contact Scottish Water on 0845 601 8855
  • If you're the only one affected, the fault is likely to be in your home (for example, a frozen pipe) and you should contact us on 0141 577 3700

Out of hours emergency number

Phone 0808 003 1601.

Power cut

What you can do

  • Check with neighbours to see if they're affected
  • If they are, it's likely to be a network problem
  • Contact your energy supplier
  • If you're the only one affected, check your fuse box
  • If this doesn't fix the problem phone us on 0141 577 3700

Out of hours emergency number

Phone: 0808 003 1601

Last modified on 17th June 2020

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