Report an ice, snow or grit problem

Report problems with snow and ice on roads and pavements and gritting issues.

Grit team worker shoveling grit

Service information

Use this service to report a non-emergency fault. You can report a fault with:

  • ice and snow on roads and pavements
  • gritting problems
  • a grit bin needs refilled

To report something else contact us.

Before you start

You can find out more about our winter gritting service and locate your nearest grit by visiting our 'Grit bins and locations' web page.

To report an ice, snow or grit problem you'll need to know the following:

  • Street name
  • Location of problem

How to report

Report online

What happens next? 

It's difficult to add extra roads or pavements to our gritting routes during severe weather. Our staff work 24 hours to keep main routes clear. However, we'll look at requests in order of priority after we look after the main routes.

Last modified on 7 April 2021