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Housing services

Your homeless interview

Information on your homeless interview.

Why do I need an interview?

The help we can offer depends on your individual situation. At your interview we will go through this with you in detail to make sure we can offer the best information and advice for your particular circumstances.

What can I expect from the interview?

  • The interview will last about an hour.
  • It will take place in a private interview room.
  • You are welcome to bring a friend, relative or support worker to the interview.
  • You can ask for a same sex officer to interview you.
  • If you have hearing, speech or sight difficulties and need assistance at interview we can offer you assistance.
  • All information you provide will be treated confidentially.

Do I need to bring anything to the interview?

To help the Housing Advisor make a decision on your homeless application they will need to see evidence of your circumstances. If you bring the information they need to your interview it will let them assess you as quickly as possible. Please bring:

  • Verification of your current or last secure address;
  • Proof of identity, such as your birth certificate, passport, driver's licence or a letter from Department of Work and Pensions or HM Revenue & Customs;
  • Proof of your National Insurance number, such as a document containing your number or card;
  • Proof of dependent children, such as birth certificate or a document confirming names and dates of birth and custody arrangements;
  • If your current tenancy is ending then any documentation relating to the tenancy and the end of it, such as Notice to Quit, AT6 or a copy of your lease;
  • Proof of income, such as pay slips, benefits award letter or a bank statement;
  • Any other documentation relating to your homelessness.

What kind of questions will I be asked?

We will need to find out how you became homeless, what your circumstances are and what we can do to help. The Housing Advisor will complete a homeless application with you which will detail information including:

  • Where you lived;
  • Your reasons for being homeless;
  • Identify any support needs to prevent you from becoming homeless;
  • Identify any support requirements;
  • Identify any support you may require to access other services;
  • Identify any legal advice you may require.

All the information you supply will help us to get a better picture of your needs and how we can best help you. Wherever possible, we will look at your housing options with you, and give you advice to prevent your homelessness.

Organisations offering Independent Advice

East Renfrewshire Citizens Advice Bureau
216 Main Street, Glasgow G78 1SN
0141 881 2032
Opening Times
Mon, Tues, Thurs, Fri: 9.30 - 15.30
Wed: 9.30 - 15.30 and 15.30 - 18.00 (by appt.)

Shelter Scotland Helpline,
0808 800 4444
(9.00am - 5.00pm Monday to Friday)
The Shelter advice line is free to call from landlines and all six of the main UK mobile networks: Virgin, Orange, 3, T-Mobile, Vodafone and O2, but charges may apply from any other network.



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