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Housing services

Your homeless interview

If you're homeless or about to become homeless, we need to find out your circumstances. This is to make sure we give you the best advice and information for you situation.

What to expect at the interview

  • it will last around an hour
  • it will take place in a private interview room
  • you can bring a friend, relative or support worker
  • you can ask for a same sex officer to interview you
  • you can ask for help if you have hearing, speech or sight problems
  • we'll keep the information you give us confidential

What you need to bring

You need to bring proof of:

  • current or last secure address
  • identity (for example, passport, drivers' licence or DWP letter)
  • National Insurance number
  • any dependent children (for example, birth certificate or document confirming custody arrangements)
  • any tenancy about to end (Notice to Quit, AT6 or copy of your lease)
  • income (pay slips, benefit award letter or bank statement)

Please also bring any other documents relating to your homelessness.

Information we need

We need to find out how you became homeless, your circumstances and what we can do to help. We'll complete a housing application form with you. We'll ask you details including:

  • where you lived
  • how you became homeless
  • if there's anything we can do to stop you becoming homelessness
  • any support needs you have
  • support we can give you to access other services
  • any legal advice you need

What happens next

We'll give you a decision within 28 days.

If you've nowhere to live, we can find you temporary accommodation while we make our decision.


Phone: 0141 577 3001

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